Order Notifications Not Receiving in Hippoo App

If you installed the Hippoo app but are not receiving order notifications, follow these steps to resolve the issue:

---

1. Free vs Premium Users #

• The Hippoo app sends notifications for “In Progress” orders by default for free users.
• To receive notifications for other order statuses or events, you need to upgrade to the Premium version.

---

2. Check App & Mobile Notification Permissions #

• The app requires permission to send notifications. Make sure notifications are enabled on your device.

For Android:

1. Open Settings → Apps → Hippoo.
2. Tap Notifications.
3. Enable All Notifications or at least Order Notifications.

For iOS:

1. Open Settings → Hippoo.
2. Tap Notifications.
3. Enable Allow Notifications.
4. Make sure Lock Screen, Notification Center, and Banners are selected.

---

3. Test on Another Device #

• If notifications still do not arrive, try:
  1. Installing the Hippoo app on another mobile phone.
  2. Logging in with the same account.
  3. Check if notifications are received.

---

4. Reinstall the Hippoo App #

• Uninstall the Hippoo app from your device.
• Reinstall it from Google Play (Android) or App Store (iOS).
• Log in again and check if notifications work.