Top 5 Free Customer Support Tools for WooCommerce Shop Owners

Providing exceptional customer support is crucial for the success of any WooCommerce store. Fortunately, there are several free customer support tools tailored for WordPress and WooCommerce users. In this article, we’ll explore the top 5 free tools that empower WooCommerce shop owners to enhance their customer service.

Number 5: Awesome Support

Awesome Support stands out as the most versatile and feature-rich support plugin for WordPress. Comparable to premium solutions like Zendesk or Helpscout, it offers a comprehensive set of features. With a quick setup process that takes just 5 minutes, Awesome Support ensures that your helpdesk is up and running promptly. The plugin simplifies the customer support process, making it easy for both shop owners and customers.

Number 4: Fluent Support

Fluent Support is another powerful helpdesk and support plugin for WordPress. Boasting versatility and rich features, it enables seamless customer support management directly from the WordPress dashboard. Fluent Support competes with premium SAAS solutions such as Zendesk or Helpscout, offering a cost-effective alternative for WooCommerce shop owners to manage customer queries efficiently.

Number 3: Richpanel – Customer Support Helpdesk & Chat

Richpanel revolutionizes the e-commerce support system by consolidating various support channels into one platform. This all-in-one solution offers omnichannel helpdesk and ticketing, integrated e-commerce self-service, and modern live chat and messaging. WooCommerce shop owners can streamline their customer service operations with Richpanel, providing a unified and efficient support experience for their customers.

Number 2: WooCommerce Support System

Recognizing the importance of customer care in online stores, the WooCommerce Support System integrates a simple and fast support system directly into your WordPress site. This tool allows users to open ticket assistance for WooCommerce products, facilitating seamless communication between customers and shop owners. The logical thread of conversation is maintained through updates, enhancing the productivity of customer support.

WooCommerce Support System panel

Number 1: Hippoo Ticket

Claiming the top spot is the Hippoo Ticket WooCommerce plugin, an extension of the Hippoo app. This powerful tool allows customers to communicate order issues directly from their order list, enabling shop owners to respond through the WordPress dashboard or within the Hippoo mobile app. With the best benefit being that users don’t need to open the dashboard, they can support users directly on their phone using the Hippoo app. With the ability to attach photos and a user-friendly interface, Hippoo Ticket stands out as an effective and efficient customer support solution.

Hippoo ticket interface in the Hippoo app

Download the Hippoo ticket plugin


Effective customer support is essential for the success of any WooCommerce store. These free customer support tools empower shop owners to manage queries, tickets, and live chat seamlessly. Whether you choose Awesome Support, Fluent Support, Richpanel, WooCommerce Support System, or Hippoo Ticket, integrating these tools into your e-commerce workflow can significantly enhance your customer service capabilities.