Skip to content
Hippoo WooCommerce app Hippoo WooCommerce app
Hippoo WooCommerce app
  • Help center
  • Feature request
  • About
  • Blog
  • Contact us
Download now

Getting Started

4
  • Install Hippoo WooCommerce plugin
  • Automatic Connection to Hippoo App
  • Manual Connection to Hippoo App
  • Adding Multiple Shops in Hippoo

User Guide

7
  • How to Use Hippoo Extensions
  • Printing Invoices and Shipping Labels in Hippoo
  • Using the Hippoo Order Weight Calculator
  • Using the Barcode Scanner in Hippoo
  • How to Use Status Updater in Hippoo
  • Pin Custom Field in Order Summary
  • Setting Up Custom Event Notifications in Hippoo

Troubleshoot

5
  • Cannot Add Product in Hippoo App
  • Cannot Upload Photo in Media Library via Hippoo app
  • WooCommerce Sales Reports Showing Zero in Hippoo app
  • Order Notifications Not Receiving in Hippoo App
  • Plugin Installed but App Shows Plugin Not Installed
View Categories
  • Home
  • Docs
  • Troubleshoot
  • WooCommerce Sales Reports Showing Zero in Hippoo app

WooCommerce Sales Reports Showing Zero in Hippoo app

1 min read

If your WooCommerce sales reports display zero orders or revenue, it can be due to various reasons. Below are common causes and their solutions:


1. Caching Issues #

Cause: WooCommerce and WordPress cache data for performance. Outdated cache can prevent reports from displaying correctly.

Solution:

  • Clear all caches if you’re using a caching plugin (e.g., WP Rocket, W3 Total Cache).
  • Go to WooCommerce → Status → Tools and click Clear Analytics Cache.
  • If using a CDN, purge the cache.

2. Incorrect Date Range #

Cause: Selecting an incorrect date range can result in reports showing no data.

Solution:

  • Navigate to WooCommerce → Reports.
  • Ensure the correct time frame is selected.
  • Try changing the filter to “Last 7 Days” or “Last Month” to see if data appears.

3. Analytics Not Enabled #

Cause: WooCommerce Analytics may not be enabled, leading to missing sales data.

Solution:

  • Go to WooCommerce → Settings → Advanced → Features.
  • Ensure WooCommerce Analytics is turned on.
  • Check if “Exclude Admins from Analytics” is enabled; if so, disable it to track test orders.

4. Rebuild Reports Data #

Cause: Issues with report indexing can cause missing order data.

Solution:

  • Go to WooCommerce → Status → Tools.
  • Find Rebuild Reports and click Rebuild.
  • This will refresh the reports and fix missing order data.

5. Plugin Conflicts #

Cause: Third-party plugins may interfere with WooCommerce reporting, preventing accurate data display.

Solution:

  • Deactivate all plugins except WooCommerce.
  • Check if the reports display correctly.
  • If they do, reactivate each plugin one by one to identify the conflicting one.

6. User Permissions #

Cause: Incorrect user roles or permissions can restrict access to sales reports.

Solution:

  • Ensure your user role has the correct permissions to view sales reports.
  • Navigate to Users → All Users and check the roles assigned.

7. Database Corruption or Indexing Issues #

Cause: Corruption or improper indexing in the database can prevent reports from displaying correctly.

Solution:

  • Navigate to WooCommerce → Status → Tools.
  • Run the Verify Database Integrity tool to ensure no corruption exists.

8. Outdated WooCommerce or WordPress Versions #

Cause: Outdated versions of WooCommerce or WordPress can cause reporting bugs.

Solution:

  • Ensure your WooCommerce plugin and WordPress installation are up to date.
  • Update them if necessary.

9. Theme or Custom Code Conflicts #

Cause: Custom themes or code modifications can interfere with WooCommerce reporting.

Solution:

  • Temporarily switch your theme to Storefront or Twenty Twenty-Four.
  • Disable all custom code snippets.
  • Check if the reports display correctly.

10. Action Scheduler Backlog #

Cause: A backlog in the Action Scheduler queue can delay or prevent report data processing.

Solution:

  • Go to WooCommerce → Status → Scheduled Actions.
  • Check for pending actions related to analytics.
  • If there are many pending actions, consider increasing the frequency of background tasks or manually processing them.

If you’ve tried all the above steps and still face issues, contact WooCommerce support or your hosting provider for further assistance. They can help investigate deeper into server configurations or potential conflicts.

Updated on August 30, 2025

What are your Feelings

  • Happy
  • Normal
  • Sad

Share This Article :

  • Facebook
  • X
  • LinkedIn
  • Pinterest
Cannot Upload Photo in Media Library via Hippoo appOrder Notifications Not Receiving in Hippoo App
Table of Contents
  • 1. Caching Issues
  • 2. Incorrect Date Range
  • 3. Analytics Not Enabled
  • 4. Rebuild Reports Data
  • 5. Plugin Conflicts
  • 6. User Permissions
  • 7. Database Corruption or Indexing Issues
  • 8. Outdated WooCommerce or WordPress Versions
  • 9. Theme or Custom Code Conflicts
  • 10. Action Scheduler Backlog

Copyright © 2025 Hippoo. All rights reserved.

Download the Hippoo app

To install the app, choose your preferred operating system: Android or iOS. Then, download the app from Google Play or the Apple Store. Additionally, remember to install the Hippoo WooCommerce plugin to connect the app to your WooCommerce shop.

 

.