Cannot Upload Photo in Media Library via Hippoo app

Possible Causes & Solutions #

1. Insufficient User Permissions
   • Cause: You are not an Administrator or Shop Manager.
   • Solution: Check your WordPress user role and make sure you have sufficient permissions to upload media.
2. No Write Access via WooCommerce REST API
   • Cause: Hippoo requires proper API access to upload media.
   • Solution:
     • Go to WooCommerce → Settings → Advanced → REST API.
     • Ensure the API key you are using has Read/Write permissions.
     • Update the key if necessary.
3. File Size Exceeds Server Limits
   • Cause: Your image or document is too large for the server to handle.
   • Solution:
     • Check your hosting settings for upload_max_filesize and post_max_size in PHP configuration.
     • Resize your image or split large documents.
     • Contact your host if limits are too low.
4. Unsupported File Type
   • Cause: The file format you are trying to upload is not supported.
   • Solution:
     • Make sure the file is a supported format (e.g., .jpg, .png, .gif, .pdf).
     • Convert the file to a supported format if needed.
5. Server or Permission Issues
   • Cause: The wp-content/uploads folder may not have correct write permissions.
   • Solution:
     • Ensure the folder permissions are set to 755 or 775 depending on your server.
     • Make sure the web server user has ownership or write access.
6. Temporary Glitches or Caching
   • Cause: Sometimes browser or plugin caching can prevent uploads.
   • Solution:
     • Clear your browser cache and cookies.
     • Disable caching or security plugins temporarily and try again.
     • Try using a different browser.
7. Still Having Issues?
8. If you’ve tried all the above steps and cannot upload media, please contact us at:
9. 📧 [email protected]
10. Include:
11. Your WordPress username and role
12. File type and size you are trying to upload
13. Any error messages received
14. This will help us troubleshoot the issue faster.