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Getting Started

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  • Install Hippoo WooCommerce plugin
  • Automatic Connection to Hippoo App
  • Manual Connection to Hippoo App
  • Adding Multiple Shops in Hippoo

User Guide

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  • How to Use Hippoo Extensions
  • Printing Invoices and Shipping Labels in Hippoo
  • Using the Hippoo Order Weight Calculator
  • Using the Barcode Scanner in Hippoo
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  • Pin Custom Field in Order Summary
  • Setting Up Custom Event Notifications in Hippoo

Troubleshoot

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  • Cannot Add Product in Hippoo App
  • Cannot Upload Photo in Media Library via Hippoo app
  • WooCommerce Sales Reports Showing Zero in Hippoo app
  • Order Notifications Not Receiving in Hippoo App
  • Plugin Installed but App Shows Plugin Not Installed
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Plugin Installed but App Shows Plugin Not Installed

1 min read

Possible Causes & Solutions #

  1. Plugin Not Activated
    • Make sure the Hippoo plugin is installed and activated in your WordPress dashboard under Plugins → Installed Plugins.
  2. Incorrect Shop Address
    • Ensure you entered your shop URL correctly in the Hippoo app.
    • No need to add https:// or www; just use your main domain (e.g., yourshop.com).
  3. SSL Not Supported
    • Your shop must support SSL (https).
    • Check if https://yourshop.com loads correctly without errors.
  4. API Access Disabled
    • Hippoo requires access to the WooCommerce REST API.
    • Visit https://yourwebsite.com/wp-json in a browser.
    • If it returns an error or “not found,” the API is disabled. Enable it in your WooCommerce settings.
  5. Permalink Structure Issues
    • WooCommerce API requires pretty permalinks.
    • To fix:
      1. Go to WordPress Dashboard → Settings → Permalinks.
      2. Select Post name or any structure other than “Plain.”
      3. Click Save Changes.
  6. Security Plugins Blocking API
    • Some security plugins may block access to yourwebsite.com/wp-json/.
    • Make sure yourwebsite.com/wp-json is allowed in the plugin settings or firewall.
  7. Firewall or CDN Restrictions
    • Firewalls like Cloudflare may block API requests.
    • To check: open https://yourwebsite.com/wp-json/hippoo/v1/config in your browser.
      • Success Response Example:
      • { "hippoo": "true",
      • "hippoo_plugin_version": "1.5.xx",
      • "lang": "en-US" }
      • If you see this, the plugin is installed correctly.
      • 404 Error or Other Errors:
        • Firewall or security plugin may be blocking access. Adjust settings to allow /wp-json
Updated on August 30, 2025

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Order Notifications Not Receiving in Hippoo App
Table of Contents
  • Possible Causes & Solutions

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Download the Hippoo app

To install the app, choose your preferred operating system: Android or iOS. Then, download the app from Google Play or the Apple Store. Additionally, remember to install the Hippoo WooCommerce plugin to connect the app to your WooCommerce shop.

 

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