Possible Causes & Solutions #
- Plugin Not Activated
- Make sure the Hippoo plugin is installed and activated in your WordPress dashboard under Plugins → Installed Plugins.
- Incorrect Shop Address
- Ensure you entered your shop URL correctly in the Hippoo app.
- No need to add
https://
orwww
; just use your main domain (e.g.,yourshop.com
).
- SSL Not Supported
- Your shop must support SSL (https).
- Check if
https://yourshop.com
loads correctly without errors.
- API Access Disabled
- Hippoo requires access to the WooCommerce REST API.
- Visit
https://yourwebsite.com/wp-json
in a browser. - If it returns an error or “not found,” the API is disabled. Enable it in your WooCommerce settings.
- Permalink Structure Issues
- WooCommerce API requires pretty permalinks.
- To fix:
- Go to WordPress Dashboard → Settings → Permalinks.
- Select Post name or any structure other than “Plain.”
- Click Save Changes.
- Security Plugins Blocking API
- Some security plugins may block access to
yourwebsite.com/wp-json/
. - Make sure
yourwebsite.com/wp-json
is allowed in the plugin settings or firewall.
- Some security plugins may block access to
- Firewall or CDN Restrictions
- Firewalls like Cloudflare may block API requests.
- To check: open
https://yourwebsite.com/wp-json/hippoo/v1/config
in your browser.- Success Response Example:
{ "hippoo": "true",
"hippoo_plugin_version": "1.5.xx",
"lang": "en-US" }
- If you see this, the plugin is installed correctly.
- 404 Error or Other Errors:
- Firewall or security plugin may be blocking access. Adjust settings to allow
/wp-json
- Firewall or security plugin may be blocking access. Adjust settings to allow