Cannot Add Product in Hippoo App

If you are unable to add products using the Hippoo app, it is usually due to insufficient permissions.

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Possible Cause #

• Your account is not an Administrator or Shop Manager, or does not have write access via WooCommerce REST API.

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Solution: Grant Read/Write Permissions #

Follow these steps to ensure your user or API key has the correct permissions:

1. Check User Role #

1. Go to WordPress Dashboard → Users → All Users.
2. Find your account and make sure your role is Administrator or Shop Manager.
3. If not, edit your role to one of these.

2. Generate or Update WooCommerce API Key #

1. Go to WooCommerce → Settings → Advanced → REST API.
2. Click Add Key (or edit an existing key used for Hippoo).
3. Fill in the Description (e.g., Hippoo App Access).
4. Select a User with Administrator or Shop Manager role.
5. Set Permissions to Read/Write.
6. Click Generate API Key.
7. Copy the Consumer Key and Consumer Secret.

3. Enter API Key in Hippoo App #

1. Open the Hippoo App.
2. Go to the Shop Connection section.
3. Enter the Consumer Key and Consumer Secret in the fields.
4. Tap Connect to verify and complete the connection.

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Still Having Issues? #

If you’ve followed the steps above and still cannot add products, contact us at:

📧 [email protected]

Include:

• Your username and role
• Shop URL
• Any error messages you receive

This helps us troubleshoot the issue faster.