Plugin Installed but App Shows Plugin Not Installed

Possible Causes & Solutions #

1. Plugin Not Activated
   • Make sure the Hippoo plugin is installed and activated in your WordPress dashboard under Plugins → Installed Plugins.
2. Incorrect Shop Address
   • Ensure you entered your shop URL correctly in the Hippoo app.
   • No need to add https:// or www; just use your main domain (e.g., yourshop.com).
3. SSL Not Supported
   • Your shop must support SSL (https).
   • Check if https://yourshop.com loads correctly without errors.
4. API Access Disabled
   • Hippoo requires access to the WooCommerce REST API.
   • Visit https://yourwebsite.com/wp-json in a browser.
   • If it returns an error or “not found,” the API is disabled. Enable it in your WooCommerce settings.
5. Permalink Structure Issues
   • WooCommerce API requires pretty permalinks.
   • To fix:
     1. Go to WordPress Dashboard → Settings → Permalinks.
     2. Select Post name or any structure other than “Plain.”
     3. Click Save Changes.
6. Security Plugins Blocking API
   • Some security plugins may block access to yourwebsite.com/wp-json/.
   • Make sure yourwebsite.com/wp-json is allowed in the plugin settings or firewall.
7. Firewall or CDN Restrictions
   • Firewalls like Cloudflare may block API requests.
   • To check: open https://yourwebsite.com/wp-json/hippoo/v1/config in your browser.
     • Success Response Example:
     • { "hippoo": "true",
     • "hippoo_plugin_version": "1.5.xx",
     • "lang": "en-US" }
     • If you see this, the plugin is installed correctly.
     • 404 Error or Other Errors:
       • Firewall or security plugin may be blocking access. Adjust settings to allow /wp-json