Troubleshoot
Cannot Add Product in Hippoo App
Last Updated: August 30, 2025If you are unable to add products using the Hippoo app, it is usually due to insufficient permissions. Possible Cause Solution: Grant Read/Write Permissions Follow these steps to ensure your user or API key has the correct permissions: 1. Check User Role 2. Generate or Update WooCommerce API Key 3. Enter API Key in Hippoo...
Cannot Upload Photo in Media Library via Hippoo app
Last Updated: August 30, 2025Possible Causes & Solutions
WooCommerce Sales Reports Showing Zero in Hippoo app
Last Updated: August 30, 2025If your WooCommerce sales reports display zero orders or revenue, it can be due to various reasons. Below are common causes and their solutions: 1. Caching Issues Cause: WooCommerce and WordPress cache data for performance. Outdated cache can prevent reports from displaying correctly. Solution: 2. Incorrect Date Range Cause: Selecting an incorrect date range can...
Order Notifications Not Receiving in Hippoo App
Last Updated: August 30, 2025If you installed the Hippoo app but are not receiving order notifications, follow these steps to resolve the issue: 1. Free vs Premium Users 2. Check App & Mobile Notification Permissions For Android: For iOS: 3. Test on Another Device 4. Reinstall the Hippoo App
Plugin Installed but App Shows Plugin Not Installed
Last Updated: August 30, 2025Possible Causes & Solutions
